Privacy & enquiries

Last updated: 28 September 2026

This notice explains how Everfall handles enquiries made through our Safety Modifications and Property Maintenance websites.

What we collect and why

When you contact us, we collect the details you provide: your name, business contact details, organisation, professional role, property suburb, reference and work summary. We use them to respond, assess the proposed work, prepare a quote and coordinate the next steps with you. If required details are missing, we may be unable to respond or assess the request.

Keep the initial enquiry brief

Please do not include medical records, client identifiers, tenant personal details, keysafe codes or other access credentials. We will discuss an appropriate way to share any additional information needed for the work.

Where enquiries go

Enquiries are recorded in our Odoo customer-management system. A notification is sent to our service mailbox. Authorised staff and service providers supporting our website, business systems and email may process the information to handle your request and operate those services. Information may also be disclosed where required by law.

Our systems use Odoo hosting and Microsoft email services. These providers may process information outside Australia, including through overseas infrastructure and support teams. Their processing locations depend on the service. You can contact us for further information about the handling of a particular enquiry.

Website operation

Technical information such as your IP address, browser and request time may be processed in server logs to operate and protect the website. Essential session cookies support the enquiry form and security checks. We have not added advertising trackers to these pages.

Access, corrections and questions

You can ask to access or correct the information you supplied, request deletion, or raise a privacy concern by emailing service@everfall.com.au or calling 03 8203 2219. We may need to confirm your identity before providing or changing information. Deletion may be limited where records are needed for ongoing work or legal obligations.

If you are dissatisfied with our response to a privacy concern, you can contact the Office of the Australian Information Commissioner for information about available complaint options.